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Terms and Conditions
WHOLESALE PRICE LIST, TERMS AND CONDITIONS 2014
MINIMUM ORDER REQUIREMENTS:
DEALERS: Store Front Opening order is $2,000.00 and reorders are $500.00. Under minimum reorders will automatically incur a fee of $25.00. Customers desiring stocking dealer status must provide proof of store front through a rep, by emailing pictures to firstname.lastname@example.org, OR by registration on our website and uploading of photograph of store front through its registration process.
DESIGNERS: Opening order is $1,000.00 and reorders are $250.00. Under minimum reorders will automatically incur a fee of $25.00. Customers who wish to open a designer account must provide proof of resale tax number. They can do this by registering on our website: www.worlds-away.com.
ORDERING: Orders are placed through your sales rep. In the event you do not have a sales rep your orders may be placed directly with our company via our website: www.worlds-away.com. No verbal orders will be accepted.
PAYMENT TERMS: All first time orders must be accompanied by a credit card or other prepayment method. Worlds Away accepts payment by check, Master Card, Visa, American Express, domestic ACH transactions, and electronic fund transactions in U. S. funds. A $35.00 returned check fee will be charged on all returned checks.
Worlds Away may offer terms of Net 30 to qualified applicants. Requests for Net 30 terms must be approved in advance. An outside credit reporting service may be used to satisfy special terms requests. Net 30 terms are applicable only after the first-time order and credit application approval. Customers must complete and sign a Worlds Away credit application and a credit card authorization or ACH form. If terms are not met, the credit card on file will be charged. Late payments are subject to 1.5% finance charge per month plus all collection fees and will automatically return the customer to Prepay or Pro forma status. Special Terms may be revoked at any time.
SHIPMENT OF ORDERS:
All orders will be shipped “as ready” unless specified in writing to “ship complete” per the customer OR the sales representative. All backorders will be shipped as soon as possible and will be kept on file unless cancelled in writing and said cancellation is confirmed by Worlds Away. In order for an order to be deemed “complete” and ready for shipment, the following information MUST be on the sales order: Bill to address, ship to address WITH phone number and valid email address for delivery, and method of payment. If orders have a time sensitive arrival date, that date MUST be specified on the original order. Worlds Away will not honor ANY cancellations of said orders AFTER they have shipped. ANY ORDERS SUBMITTED WITHOUT COMPLETE INFORMATION OR PAYMENT WILL NOT BE ENTERED AS AN ORDER.
CANCELLATION POLICY: All cancellations MUST be in writing and sent DIRECTLY to email@example.com. You MUST receive written confirmation of a cancellation from Worlds Away before you may consider your order cancelled. Orders may only be cancelled prior to invoicing. Once a customer has received an INVOICE from Worlds Away, that order CANNOT be cancelled, as it has been shipped out for delivery.
FREIGHT CHARGES: Freight charges are based on weight and are charged at an appropriate % based on location and service level. Due to the fragility of our products, some items must be shipped white glove delivery ONLY, and these items will not fall into the same % category as other items. Any delivery address that is requested to be changed after items have left our warehouse will be subject to extra shipping charges. Estimated shipping charges for strict residential and business addresses may either be obtained by ordering through our website, www.worlds-away.com, or by emailing firstname.lastname@example.org. White glove only delivery items or locations can only be estimated by our shipping department at the previously listed email address. For special delivery quotes, such as white glove delivery, please email email@example.com and include the list of items you wish to order along with a COMPLETE delivery address (phone number included). We will respond with a quote as soon as possible.
CLAIMS AND RETURNS: Any customer wishing to file a claim must first visit our website and fill out the claim form which is located under the Customer Service tab under “Claim Instruction”. Any customer wishing to “return” any item must first contact Worlds Away for prior approval. The customer will be held responsible for the freight cost of any unauthorized returns to Worlds Away. All customer returns should be insured in order to cover possible damage on the return to Worlds Away. A copy of the tracking number should be emailed to claims@worlds- away.com. Once the returned item(s) is received back into Worlds Away in saleable condition, a credit will be issued to the customer’s account, minus original freight and a 25% restocking fee.
WHITE GLOVE DELIVERY: You or your receiving agent MUST INSPECT each item upon delivery and any damages must be clearly noted on the carrier’s bill of lading before the driver leaves your location. Photos and notifications must be sent to claims@worlds- away.com immediately upon refusal of delivery. If damages are not noted at time of delivery, we have no recourse with our carriers, and no claims will be honored. White glove deliveries that are accepted by receiver of goods in good condition with signed Proof of Delivery will end all liability of Worlds Away to any claims.
SHIPPING TO A RECEIVER: When shipping to a receiver, Worlds Away cannot be held responsible for any damages to the item(s) after the shipment has been tendered to, and signed for, by the receiver. A Receiver’s responsibility and duty is to unpack, inspect, and sign for the shipment on behalf of their customer. If there are any damages found to the item(s) and/or packaging during their inspection process, the receiving company must notate them on the proof of delivery (POD) and contact Worlds Away immediately. Worlds Away is not responsible for any damages once the items have been moved from the receiving company if there are no exceptions noted on the original proof of delivery (POD).
FREIGHT & GROUND DELIVERY: All damage and quality issues must be reported to firstname.lastname@example.org within 5 days of receipt. All claims must be in writing and include the following information: Worlds Away invoice number, photographs illustrating issue of item(s) and packaging, bill to and ship to information, and stock number of item/s. To receive credit or replacement from Worlds Away, all original packaging must be used to return item(s). Worlds Away will NOT be able to process any claim that extend past the 5 day time frame. Worlds Away is not responsible for any damages once the item(s) have been moved from the original ship to address, if there are no exceptions noted on the original proof of delivery (POD). All authorized damages/returns will be issued a merchandise credit or replacement, subject to Worlds Away’s discretion.
***If items returned are found to be in acceptable condition commiserate with showroom standards, a restocking fee of 25% PLUS shipping charges will be assessed and must be paid prior to shipment of future orders.***
*All items carry an acceptable variation due to the handcrafted nature of our products.
**Terms and Conditions subject to change. Please visit our website: www.worlds-away.com for most current version.