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Terms & Conditions
2016 TERMS AND CONDITIONS
Welcome to Worlds Away! We are a leading furniture design and manufacturing company, founded in 1992 in Memphis, Tennessee, and San Miguel, Mexico. Case goods, specialty lighting, mirrors, accent tables, and accessories, are core to our collection, and our designers are always working to create new product to meet the design and functionality needs of any customer, with the look and feel that is uniquely Worlds Away. Goods are handmade and/or hand-finished in our factories around the world and ship from our headquarters in Memphis. We strive to ship high quality furniture, backed by a committed Customer Service department. We look forward to working with you!
MINIMUM ORDER REQUIREMENTS - DEALERS: Our opening order minimum for Stocking Dealers is $2,000, and reorders must be at least $500. Reorders under $500 will automatically incur a $25.00 fee. Stocking Dealers must maintain annual purchases of $2,000 or greater to retain Dealer Pricing. DESIGNERS: Opening order minimum for Designers is $1,000 and reorders are $250. Reorders under $250 will automatically incur a fee of $25.00. ALL NEW ACCOUNTS: Customers who wish to open an account must provide proof of resale tax number. For Stocking Dealer status, proof of storefront is required. Documentation can be provided through a Worlds Away sales rep or by registering online at www.worlds-away.com.
ORDERS - PLACING ORDERS: Orders should be placed through a Worlds Away Sales Representative, on the Worlds Away website, or by emailing a PO to the email address firstname.lastname@example.org. No verbal orders will be accepted. All orders will be shipped “as ready” unless specified in writing to “ship complete. Product availability is listed online at www.worlds-away.com upon logging in. BACKORDERS: All backorders will be shipped as soon as possible and will be kept on file unless cancelled in writing and said cancellation is confirmed by Worlds Away. CATALOGS & SAMPLES: Worlds Away catalogs can be purchased for $25. Sample sets of product finishes can be purchased for $20. A kit containing a catalog and sample set can be purchased for $40.
PAYMENT - All first time orders must be accompanied by a credit card or other prepayment method. ACCEPTABLE PAYMENT METHODS: Worlds Away accepts payment by check, Master Card, Visa, American Express, domestic ACH transactions, and electronic fund transactions in U.S. dollars. Customers paying by ACH will receive a credit equal to 2% of the value of merchandise purchased to apply towards future purchases at Worlds Away. Domestic and Canadian EFT payments are subject to a $25.00 bank fee; International wire transfers are subject up to a $50 bank fee. A $35.00 returned check fee will be charged on all returned checks. TERMS: Worlds Away may extend Net 30 terms to qualified applicants, only after the first-time order has been completed and prepaid in full. To apply for terms, customers may complete a Worlds Away credit application and return to email@example.com. An outside credit reporting service may be used in the application process. Customers must retain a credit card on file, to be charged automatically if timely payment is not made. Late payments are subject to 1.5% finance charge per month plus all collection fees. Special Terms may be revoked at any time.
CANCELLATION / REVISION POLICY - Orders are processed and ship immediately if product is in stock. Please check order confirmations closely and contact firstname.lastname@example.org as soon as possible with any revisions. All cancellations and/or revisions MUST be in writing. You MUST receive written confirmation of a cancellation from Worlds Away before you may consider your order cancelled. Orders may only be cancelled or revised prior to orders’ invoice date.
SHIPPING - FREIGHT CHARGES: We offer business and residential drop services, as well as upgraded services such as white glove inside delivery. Freight charges are based on percent of sale, service level, and ship-to location. For available service options and estimated shipping charges, you may contact your Worlds Away sales rep or email email@example.com. Please note that any delivery address that is requested to be changed after items have left our warehouse will be subject to extra shipping charges.FREIGHT & GROUND DELIVERY: Orders will be shipped to the address provided on your order via Curbside Delivery. All freight shipments MUST BE INSPECTED and signed for upon receipt. We need you to completely inspect the contents of each box and make sure all the boxes are there. Please be sure to completely look over the outside of the shipping boxes and wooden pallet for signs of trauma. If there are any signs of damage at all like creases, rips, tears, holes, punctures, crushed in, etc. make sure you write "Damaged" on the delivery receipt (paperwork that the driver asks you to sign) no matter how minor it may appear. If anything is missing, make sure to write that on the receipt too so that we can have the carrier perform a trace. SHIPPING TO A RECEIVER: Receivers are expected to follow the same inspection process as above. When shipping to a receiver, Worlds Away cannot be held responsible for any damages to the item(s) after the shipment has been tendered to, and signed for, by the receiver. Damage claims filed after the product has been moved to a second location from the receiver are invalid. 3RD PARTY PICKUP: Worlds Away allows pickup by a 3rd party carrier upon instruction. To use a 3rd party carrier, please provide instructions, including a contact name and number, at the time of order placement. In the event that a customer chooses to use their own 3rd party carrier, all responsibility and liability for the shipment is assumed by the customer and their carrier at the time of pickup from the Worlds Away warehouse.
CLAIMS AND RETURNS - Worlds Away works to ensure all products are free of defects. All items carry an acceptable variation due to the handcrafted nature of our products. CLAIMS: All damage claims MUST be filed within 10 days of initial receipt, no exceptions. Quality or defective claims may be reported as soon as the issue is apparent. Any customer wishing to file a claim may submit an email to firstname.lastname@example.org or visit our website to fill out the claim form. All claims must be in writing and must include the following information: 1) Photographs of the product AND the box it arrived in; 2) Worlds Away invoice number; 3) Bill to and ship to information; and 4) Product SKU. RETURNS: Any customer wishing to return any item must first contact Worlds Away for prior approval. For all returns, it is the customer’s responsibility to return the product back to Worlds Away. Once the product is received in perfect condition, the original form of payment will be credited for the amount of the product minus original freight and a 25% restocking fee. Since Worlds Away is unable to refund a damaged product, it is advised that the customer insure the product with the preferred shipping company when returning; that way, if the item arrives damaged, the customer may file a claim with the shipper for reimbursement. Returns will not be accepted if a previous claim for a particular product has been closed under the original invoice to keep on an “as is” basis and/or if the item has been repaired locally.
Terms and Conditions are subject to change.