International Terms & Conditions
Europe Terms and Conditions
OPENING AN ACCOUNT
To open an account, please provide your VAT number and billing address. For dealers, proof of storefront is required. Documentation can be provided by email to Intlsales@Worlds-Away.com or by registering online at Worlds-Away.com.
MINIMUM ORDER REQUIREMENTS
Opening order minimum for European trade customer is 1000 €.
Orders should be placed by emailing a purchase order to Intlsales@Worlds-Away.com. No verbal orders can be accepted.
A limited product assortment is stocked in the Worlds Away European Warehouse for QuickShip (delivery within 10 business days). The product listing is updated regularly and can be accessed on the European QuickShip section of the Worlds Away website. Orders for QuickShip items will ship as available unless otherwise directed.
US SPECIAL ORDER:
Worlds Away allows for fast and convenient delivery for special-order product from the United States. Lead time from the US is 6-8 weeks, depending on container sailing schedule. A 50% deposit is required before shipping product from the US, with the balance due prior to delivery to final destination. Storage charges may be billed for any orders which are not paid for in full within 30 days of shipment from the US.
We accept payment by wire transfer using the following banking information. Payments must be made in Euro (€).
- Beneficiary: SILS inzake Worlds Away
- IBAN: NL84 FVLB 022 665 6950
- Swiftcode: FVLBNL22
- Bank Details: Van Lanschot Bankiers, Postbus 1021, 5200 HC 's-Hertogenbosch
CANCELLATION / REVISION POLICY
You will receive a proforma invoice for confirmation prior to shipping. Please check order confirmation closely and contact Intlsales@Worlds-Away.com as soon as possible with any revisions. All cancellations and/or revisions must be in writing. You must receive written confirmation of a cancellation from Worlds Away before you may consider your order cancelled. Orders may only be cancelled or revised prior to orders’ invoice date.
Orders ship from our European warehouse located in The Netherlands. We work with our freight carriers to provide the best shipping rate based on order size and final destination. Brokerage charges may apply to orders outside of the EU.
You will receive a phone call or email in advance of delivery to schedule a time of delivery. All freight shipments MUST BE INSPECTED and signed for upon receipt. It is imperative to completely inspect the contents of each box and make sure all the boxes are there. Please be sure to completely look over the outside of the shipping boxes and wooden pallet for signs of trauma. If there are any signs of damage at all like creases, rips, tears, holes, punctures, crushed in, etc. make sure you write "Damaged" on the delivery receipt (paperwork that the driver asks you to sign) no matter how minor it may appear. If anything is missing, please make note on the receipt so that we can have the carrier perform a trace.
SHIPPING TO A RECEIVER:
Receivers are expected to follow the same inspection process as above. When shipping to a receiver, Worlds Away cannot be held responsible for any damages to the item(s) after the shipment has been tendered to, and signed for, by the receiver. Damage claims filed after the product has been moved to a second location from the receiver are invalid.
3RD PARTY PICKUP:
Worlds Away allows pickup by a 3rd party carrier upon instruction. To use a 3rd party carrier, please provide instructions, including a contact name and number, at the time of order placement. In the event that a customer chooses to use their own 3rd party carrier, all responsibility and liability for the shipment is assumed by the customer and their carrier at the time of pickup from the Worlds Away US or European warehouse.
CLAIMS AND RETURNS
Worlds Away works to ensure all products are free of defects. All items carry an acceptable variation due to the handcrafted nature of our products.
To file a claim for a damaged or defective product, please visit the Claims section of our website, or contact firstname.lastname@example.org. All damage claims MUST be filed within 10 days of initial receipt, with the exception of full container shipments. Quality or defective claims may be reported as soon as the issue is apparent. All claims must be in writing and must include the following information:
- Photographs of the product AND the box it arrived in
- Worlds Away invoice number
- Bill to and ship to information
- Product SKU
Any customer wishing to return any item must first contact Worlds Away for prior approval. For all returns, it is the customer’s responsibility to return the product back to Worlds Away. Once the product is received in perfect condition, the original form of payment will be credited for the amount of the product minus original freight and a 25% restocking fee. Since Worlds Away is unable to refund a damaged product, it is advised that the customer insure the product with the preferred shipping company when returning; that way, if the item arrives damaged, the customer may file a claim with the shipper for reimbursement. Returns will not be accepted if a previous claim for a particular product has been closed under the original invoice to keep on an “as is” basis and/or if the item has been repaired locally.
Terms, Conditions, and Pricing are subject to change. Please visit our website: www.worlds-away.com for most current version.
International Terms and Conditions
International customers automatically qualify for Wholesale “Dealer” pricing. All Worlds Away pricing is listed in US Dollars, and is FOB Memphis, TN, USA.
Distributors who direct-import in container quantities may qualify for a discount off of dealer pricing. A separate price file containing qualifying items can be sent upon request. If you are interested in becoming an international distributor, please contact us at Intlsales@Worlds-Away.com.
MINIMUM ORDER REQUIREMENTS:
Opening order minimum for International Dealers is $2,000 and reorders must be at least $500.
International distributors must order in container loads. Pieces may be combined to build a container, with a minimum order quantity of 3 pieces each. Depending on market evaluation, international distributors may also be required to follow order frequency commitments.
Exclusive distributors must order in container loads, and must commit to a regular order frequency. Worlds Away will perform a market evaluation to determine the territory and requirements for exclusive distributors. If you are interested in becoming an exclusive international distributor, please contact us at Intlsales@Worlds-Away.com. Please include your proposed market, marketing plan, and annual sales revenue.
Orders may be placed directly with our company via our website: www.worlds-away.com, or by sending a PO or quote request to
Payment must be received in full before shipping. For international orders, Worlds Away accepts payment by wire transfer only. Payments must be made in USD. A $50 bank fee charge is applied to each wire transfer payment. For expedited processing, please send a bank confirmation of each wire transfer to email@example.com.
Worlds Away will ship to a US freight forwarder according to the following freight rate matrix:
- Order value between $500 - $4,999 = 15% shipping
- Order value between $5,000 - $10,000 = 12% shipping
- Order value $10,000 and above = 10% shipping
Full container loads will be quoted individually. We also allow 3rd Party Pickup, and we can assist with shipping solutions to final destination upon request.
Unless otherwise noted, Worlds Away will ship all international orders “complete.” Special shipping instructions must be sent to Worlds Away in writing.
Orders ship complete as soon as possible. If orders have a time sensitive arrival date, that date MUST be specified on the original order. Ship time to final destination will vary.
RESPONSIBILITY OF RECEIVER/FREIGHT FORWARDER:
A Receiver’s responsibility and duty is to unpack, inspect, and sign for the shipment on behalf of their customer. If there are any damages or shortages found to the item(s) and/or packaging during their inspection process, the receiving company or freight forwarder must notate them on the proof of delivery (POD) and contact Worlds Away immediately. Worlds Away cannot be held responsible for any damages or shortages after the shipment has been tendered to, and signed for, by the receiving party at the Ship-To address noted on the original PO.
All cancellations MUST be in writing and sent DIRECTLY to Intlsales@Worlds-Away.com. You MUST receive written confirmation of a cancellation from Worlds Away before you may consider your order cancelled. Orders may only be cancelled prior to invoicing. Once a customer has received an INVOICE from Worlds Away, that order CANNOT be cancelled, as it has been shipped out for delivery.
CLAIMS AND RETURNS:
All International orders are be 100% inspected by Worlds Away before shipping, and freight is carefully packaged for ocean transport. In the event of a damage, claims must be reported within 5 days of delivery to the Ship-To address indicated on the order. Worlds Away is not responsible for any damages once the item(s) have been moved from the original Ship-To address. Any exceptions must be noted on the original proof of delivery (POD).
*All items carry an acceptable variation due to the handcrafted nature of our products.