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Terms & Conditions

 

2023 TERMS AND CONDITIONS

PRICING STRUCTURE

NEW ACCOUNTS: To open a new account, Worlds Away requires proof of resale tax identification (resale certificate). For Stocking Dealer status, proof of retail storefront is also required. Please provide documentation through your Worlds Away sales representative or register online at www.worlds-away.com.

OPENING ORDER & ANNUAL ACCOUNT RENEWAL: Please refer to below table for Dealer and Designer opening order minimum purchase and annual renewal guidelines. If annual renewal is not met, Stocking Dealer accounts will revert to Designer pricing, and Designer accounts will be inactivated. To reactivate account/return to Stocking Dealer pricing, a new opening order minimum must be met. 

Status

Opening Order Requirement

Annual Renewal

Stocking Dealer

$2,000

$2,000

Designer

$1,000

$1,000

ORDERS

ORDER PLACEMENT: Customers may place orders through (i) their Worlds Away sales representative,

(ii) the Worlds Away website, or (iii) a formal purchase order submitted via e-mail to sales@worlds-away.com.

**We do not accept verbal orders.

All orders will be shipped “as ready” unless specified in writing to “ship complete”. Please note that we do not hold stock for orders noted to ship complete, and they will not be fulfilled until all product is in stock simultaneously. Customers may access product availability and pricing through their sales representative, Worlds Away client services, or on-line after completing account registration on the Worlds Away website at www.worlds-away.com.

BACKORDERS: All backorders will be fulfilled as soon as possible and remain active unless cancellation is submitted in writing and confirmed by Worlds Away.

CANCELLATION/REVISIONS: When product is in stock, orders will be processed and shipped immediately. Upon receipt, please carefully review order acknowledgement and submit any revisions/corrections to sales@worlds-away.com immediately. All cancellations and/or revisions MUST be submitted in writing. Likewise, Worlds Away will then verify your changes in writing.

**Orders may only be cancelled or revised prior to invoicing.

PAYMENT

ACCEPTABLE PAYMENT METHODS: Please refer to below table for Worlds Away payment options. While we accept several different types of payment options, the preferred method of payment is ACH.

Payment Method

Options & Limitations

Processing/Service Fee (if applicable)

Credit Card

MasterCard, Visa, Discover, and American Express

None

ACH

USA

None

Check

NA

$35 fee for returned checks

EFT

(USD only)

USA and Canada

$25

International

$50

PAYMENT TERMS: Worlds Away customers may apply for Net 30 terms by submitting a credit application to accounting@worlds-away.com. An outside credit reporting service may be used in the application process. To qualify for terms, customers must also retain a credit card on file, which will be charged automatically if and when an invoice becomes past due. Late payments are subject to 1.5% finance charge per month, plus all collection fees.

SHIPPING

WORLDS AWAY SHIPPING: We offer business and residential drop services, as well as upgraded Threshold and White Glove delivery. Freight charges are based on percent of sale, service level, and ship-to location. All small parcel orders ship standard FedEx Ground unless specified otherwise. For available service options and estimated shipping charges, you may contact your Worlds Away sales representative or email shipping@worlds-away.com.   **Any delivery address that must be changed after an order has shipped is subject to additional fees.

3RD PARTY SHIPPING: To use a 3rd party carrier, please provide instructions, including a contact name and number, at the time of order placement and fill out a third-party agreement to be kept on file.

*By choosing to use a 3rd party carrier, all responsibility and liability for the shipment is assumed by the customer and their carrier at the time of pickup from the Worlds Away warehouse.

CLAIMS & RETURNS

Worlds Away works to ensure all products are free of defects. All Worlds Away products are hand-crafted and therefore have industry-accepted plus/minus dimensional tolerances. Due to natural grain, texture, and color variations with raw materials, finishes are not guaranteed to match exactly.

CLAIMS:

Both residential and business deliveries must be inspected at delivery, minimally noting any exceptions/damages to the packaging (i.e. cuts, creases, holes, punctures, etc.). Any damages must be clearly noted on the carrier’s Proof of Delivery (POD) before the driver leaves. If POD is signed without any notation of damage, the recipient is affirming that the items were received free of damages/exceptions. Any claims/damages reported after delivery will be the responsibility of the recipient.

*Damaged items must not be moved from the original ship-to location nor may packaging be discarded until a claim is complete. 

All damage claims must be filed in writing within 10 days of receipt by emailing claims@worlds-away.com with the following information: 1) Worlds Away invoice number; 2) Product SKU; 3) Photographs of the product and its carton.

*If the above Terms & Conditions are not followed, a claim will not be honored.

RETURNS: For all returns, note that it is your responsibility to return the item back to us in original packaging. Once we receive the returned piece in perfect condition, your account will be credited for the amount of the item minus original freight and a 25% restocking fee. Since we are unable to refund a damaged item, it is advised that you insure the item with the shipping company when returning; that way, if the item arrives damaged, you may file a claim with the shipper for reimbursement. Items delivered & accepted/signed for, during a white glove delivery, are non-refundable.

*If customer reaches an agreement with Worlds Away to keep an item “as is” and/or to have the item repaired locally, the claim is closed, and returns will not be accepted.

Terms, Conditions, and Pricing are subject to change.