Terms & Conditions
2020 TERMS AND CONDITIONS
NEW ACCOUNTS: To open a new account, Worlds Away requires proof of resale tax identification (resale certificate). For Stocking Dealer status, proof of retail storefront is also required. Please provide documentation through your Worlds Away sales representative or register online at www.worlds-away.com.
OPENING ORDER & ANNUAL ACCOUNT RENEWAL: Please refer to below table for Dealer and Designer opening order minimum purchase, re-order minimums, and annual renewal guidelines.
ORDER PLACEMENT: Customers may place orders through their (i) Worlds Away sales representative, (ii) the Worlds Away website, or (iii) purchase order submitted via e-mail to firstname.lastname@example.org. **We cannot accept verbal orders. All orders will be shipped “as ready” unless specified in writing to “ship complete”. Customers may access product availability and pricing through their sales representative, Worlds Away client services, or on-line after completing account registration on the Worlds Away website at www.worlds-away.com.
BACKORDERS: All backorders will be fulfilled as soon as possible and remain active unless cancellation is confirmed by Worlds Away.
CANCELLATION/REVISIONS: When product is in stock, orders will be processed and shipped immediately. Upon receipt, please carefully review order acknowledgement. If necessary, submit any revisions/corrections to email@example.com immediately. All cancellations and/or revisions MUST be submitted in writing. Likewise, Worlds Away will then verify your cancellation in writing. **Orders may only be cancelled or revised prior to an orders’ invoice date.
ACCEPTABLE PAYMENT METHODS: Please refer to below table for Worlds Away payment options.
PAYMENT TERMS: Opening orders for new accounts must be prepaid in full. Thereafter, Worlds Away customers may apply for Net 30 terms by submitting a credit application to firstname.lastname@example.org. An outside credit reporting service may be used in the application process. To qualify for terms, customers must also retain a credit card on file, which will be charged automatically if and when an invoice becomes past due. Late payments are subject to 1.5% finance charge per month, plus all collection fees.
WORLDS AWAY SHIPPING: We offer business and residential drop services, as well as upgraded services such as white glove inside delivery. Freight charges are based on percent of sale, service level,and ship-to location. All small parcel orders ship standard FedEx Ground unless specified otherwise. For available service options and estimated shipping charges, you may contact your Worlds Away sales representative or email email@example.com. **Any delivery address that must be changed after an order has shipped will be subject to additional charges.
3RD PARTY SHIPPING: Pending customer request, Worlds Away allows pickup by a 3rd party carrier. To use a 3rd party carrier, please provide instructions, including a contact name and number, at the time of order placement. In the event that a customer chooses to use their own 3rd party carrier, all responsibility and liability for the shipment is assumed by the customer and their carrier at the time of pickup from the Worlds Away warehouse.
CLAIMS AND RETURNS
Worlds Away works to ensure all products are free of defects. All Worlds Away products are hand-crafted and therefore have industry-accepted plus/minus dimensional tolerances. Due to natural grain, texture, and color variations with raw materials, finishes are not guaranteed to match exactly.
CLAIMS: Both residential and business deliveries must be inspected at delivery. Any damages must be clearly noted on the carrier’s Proof of Delivery (POD) before the driver leaves. If POD is signed without any notation of damage, the recipient is affirming that the items were received in new, unblemished condition. Any claims/damages reported after delivery will be the responsibility of the recipient.
*Damaged items must not be moved from the original ship-to location until a claim is complete.
All damage claims must be filed in writing within 10 days of order receipt and include the following information: 1) Worlds Away invoice number; 2) Product SKU; 3) Photographs of the product and its carton; 4) Bill to and Ship to information. Any customer wishing to file a claim may (i) submit an email to their sales representative, (ii) send e-mail to client services at firstname.lastname@example.org, or (iii) visit our website and fill out the standard claim form.
RETURNS: The customer/purchaser absorbs the shipping cost for any buyer’s remorse returns. When Worlds Away receives the returned piece in new condition and original packaging, the customer’s account will be credited for the amount of the item, minus a 25% restocking fee. Since we are unable to refund a return with shipping damage, Worlds Away recommends that customer/purchaser insure any returns with their preferred carrier. Consequently, if the item is damaged in transit, the customer may file a claim for reimbursement with their carrier. *If customer reaches an agreement with Worlds Away to keep an item “as is” and/or to have the item repaired locally, the claim is closed and returns will not be accepted.