Thank you for purchasing from Worlds Away, LLC. We appreciate your business! We are confident in the quality of our products, but due to the natural materials and the handcrafted nature, slight variations in finish, tone, texture and color are common. These variations are not grounds for a claim.
Please submit your claim here. You will receive a reply within 24 hours regarding the next steps of your claim.
If there are damaged items, please refuse the items damaged during delivery. If your items were not refused, please complete all fields below. For all claims, it is required that you include photos of your damaged items and the boxes they arrived in. Worlds Away, LLC will not be able to process any claims after 10 calendar days of receipt of product. Items delivered & accepted/signed for, during a white glove delivery, are non-refundable.